Verified
Home Services. Zero Upfront Risk.

Ensures every booking runs on time and every service zone is covered. Owns dispatch, provider scheduling, and daily platform operations. Leads incident response — if a safety concern is raised on an active booking, Operations is the first to act and the last to close the case.

First point of contact for every client concern. Owns the 30-minute dispute window, booking follow-ups, and satisfaction monitoring. Ensures OFW families abroad get a real response — not a voicemail.

Manages provider onboarding, verification compliance, and welfare. Every new provider completes a mandatory safety briefing before their first job — Jhude owns that process. Ensures providers understand their conduct standards, client boundaries, and what happens when either is violated.

Owns the verification standard, on-site safety audit, and service quality bar. Conducts unannounced field checks to ensure providers meet RESIDIA's conduct and safety protocols inside every client home. Screens, certifies, and removes providers. The person who decides who earns the RESIDIA badge — and who loses it.